This Privacy Policy (hereinafter – “Policy”) describes how we collect, use, process, store and disclose Your information, including personal data. The Policy applies to all information, including personal data, collected by us from You, when you access our website, submit a contact form, or inquire about TRASSIR products and services through the website.

1.   Basic terms

1.1.   We/Us/Our/Data controller – company Trassir Global FZE LLC, registered at: BLB-435, AMC - BOULEVARD-B BUILDING, Ajman Media City, UAE;

1.2.   Website – website located at the Internet address https://trassir.com/ and its subdomains;

1.3.   Products and Services – goods and services displayed on the Website;

1.4.   You/User – any individual who accesses the Website, uses its contact form, or inquires about Products and Services. Users must be at least 18 years old or authorized to represent a legal entity.

1.5.   Personal data – any data that can identify you as an individual for example name, phone and contact information;

1.6.   Processing of personal data – any action (operation) or a set of actions (operations) performed with or without the use of automation with personal data, including collection, recording, accumulation, storage, clarification (update, change) extraction, use, transfer (distribution, provision of access), depersonalization, blocking, deletion, destruction of personal data;

1.7.   Cookies — a small piece of information sent by a web server and stored on the User's computer that the web client or a web browser sends every time to web server in the HTTP-request when User tries to open the relevant page of the Website.

2.   What data, for what purposes and on what grounds do we process?

We collect personal information that you provide to us when you express an interest in obtaining information about us or our products and Services, or otherwise when you contact us or use our Website.

Data	Purpose	Legal ground
Name, contact number, email, company name and type	To offer access to a demo of the product or service, to provide information about our partner program options	Contract
Visitor behaviour information, cookies	To optimize customer experience by improving our knowledge of our customers	Legitimate interest to improve the quality of our goods and services
Data related to the device/browser, cookies, IP address and on-site activities	To provide the most user-friendly online navigation experience	Legitimate interest to improve the quality of our goods and services
IP address, technical information regarding interaction with website services, Internet log information	To protect our website against unauthorized access	Legitimate interest to improve the quality of our goods and services

3.   How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

4.    Where did we get your data from?

4.1.  Browser

Your internet browser (such as Mozilla Firefox, Google Chrome, or Microsoft Internet Edge) automatically transmits some information to us every time you access content on one of our internet domains. Examples of such information include the URL of the particular Web page you visited, the IP (Internet Protocol) address of the computer you are using, or the browser version that you are using to access the website.

4.2.  Business partners

We may collect personal data from our business partners in connection with identifying prospective customers, conducting marketing activities, coordinating events and programs, etc.

4.3.  Directly from you

We may obtain personal data directly from you.

5.  When and with whom do we share your personal data?

5.1.  We shall keep information and data received from You in strict confidence and undertake all necessary legal, organizational and technical measures to protect such information from unauthorized or accidental access, destruction, modification, blocking, copying, supply, distribution and other illegal actions in relation to such information and personal data. We shall undertake to take all measures to prevent the disclosure or use of such information and data, except as expressly stated in this Policy.

5.2.  We may disclose information and data provided by You to third parties in the following cases:

• to our subsidiaries and affiliates, if it is required in order to provide information about Products and Services or other information requested by You;

• to technological and analytical service providers and other third parties performing services for us and on our behalf and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. These partners process your data at and according to our instructions only as necessary to provide the requested services such as hosting, CRM solution provision, analytics and fraud prevention;

• if such disclosure is necessary for the administration of justice, enforcement of judgment, the act of another body or official to be executed in accordance with applicable legislation;

• You consented to such action;

• to ensure protection of our rights and legitimate interests.

6.   Obtaining and use of personal information and data received from minors

6.1.   Our company, acting in good faith, does not accept and shall not intentionally collect any information and data on persons under the age set by the laws of their country of residence (location) required to use products and services similar to our Products and Services, including surname, name, address, telephone number and/or email.

6.2.   Persons under the abovementioned age cannot provide their information and data without the required consent of parents or other legal representatives.

7.   Your Rights

You may exercise any of the rights described in this section by sending an email to welcome@trassir-global.com. 

Please note that we may ask you to verify your identity before taking further action on your request.

In particular, you have the following rights:

• To access and manage your information
  Users may access and update some of information through request to Us.

• To rectify the information that we hold
  You have the right to ask us to correct inaccurate or incomplete personal information.

• To receive your personal data in a machine-readable format and send them to another controller (data portability)
  You may request copies of your personal information held by us. You may also request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

• To request that personal data be erased when they are no longer needed or if processing is unlawful (right to be forgotten)
  We generally retain your personal information for as long as is necessary for the performance of the contract between You and Us and to comply with our legal obligations. If you no longer want Us to use your information to provide Products and Services to You, You can request that we erase your personal information. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers. The right is not absolute and only applies in certain circumstances.

• Withdraw consent and restrict processing
  Where You have provided your consent to the processing of your personal information by Our company you may withdraw your consent at any time by sending a notice to Us specifying which consent you are withdrawing. This means that an individual can limit the way that an organization uses their data. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

• Objection to processing (including for marketing purposes)
  You may require Us not to process your personal information for certain specific purposes (including profiling). If you object to such processing We will no longer process your personal information for these purposes unless We can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time ask Us to cease processing your data for these direct marketing purposes by sending an e-mail to welcome@trassir-global.com.

• Lodge a complaint with a supervisory authority
  You, as a data subject, have the right to file a claim before the responsible data protection regulatory authority.

8.  International data transfers

Our services are global by nature and your data can therefore be transferred to third parties in other countries, at that we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection. Laws in these countries may differ from the laws applicable to your country of residence.

9.  Third Party Websites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party operating any site to which the Website contain a link. The inclusion of a link to another site on the Website does not imply endorsement of the linked site by Us.

10.  Contacts

If You have any questions or complaints about this Privacy Policy, you may contact us at: welcome@trassir-global.com. 

11.  Changes to the Policy and applicable law

11.1.   The Company reserves the right to change this policy at any time. If you disagree with the revised Privacy Policy, please refrain from using the Website. Your continued access or use of our Website will constitute acceptance of the revised Privacy Policy.

11.2.   This Policy and the relationship between You and Us arising from the application of the Privacy Policy shall be subject to the legislation of UAE.

Effective date: September 27^th, 2024.