TRASSIR Cloud incidents are special markers by which the alarm events, occurring on devices connected to TRASSIR Cloud cloud service are marked. The incidents engine allows to use TRASSIR Cloud as a system that latches various events, occurring during cloud device operation (such as connection loss, motion detection in a frame, sound detection near the camera, etc.) and notify the video surveillance system users.
TRASSIR Cloud have several built-in incidents, by which the following evens are marked:
- Connection - loss/recovery of the connection to the device;
- Health - alteration of the device health indicators;
- Motion - detection of motion on video;
- Sound - detection of sound near the device.
The main function of the incidents engine in TRASSIR Cloud is sending messages about alarm events on the devices, connected to the cloud. You can choose one or several ways of receiving these messages:
- by e-mail (read more in Notification setup);
- as PUSH-notifications to the TRASSIR mobile app;
- to TRASSIR Client.
Tip
The rights to receiving messages on incidents are regulated by user rights. Read more about user rights settings in User rights management in TRASSIR Cloud.
Important
What you need to know to create an incident:
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Only TRASSIR servers, connected to the cloud can be the source of user incidents.
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A special script should be installed and configured on TRASSIR server. It will mark the required alarm events with a special marker.
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You should create an incident in TRASSIR Cloud. Specify the same special marker in the Token field and the name of the incident, which will be displayed in the messages in to the Name field.
